Waiting In Vegas

Today I had my first official guest complaint.   Justified I’m sure because the people probably could’ve gotten better service from a Denny’s server working late night on the weekend.   In my defense though the bad service I gave was through no fault of my own and was completely and utterly unavoidable.   Anyone in the same situation (no matter how fucking good they claim to be) would give similar or significantly worse service.   The dickheads who complained should’ve had the common courtesy to look around and examine the situation before making a big stink about something that was clearly not my fault.   Fuck them, they were white trash losers anyways.   The situation was as follows:

In the middle of lunch I was sat four tables at the same time.   Normally this isn’t a big deal but it really depends on the people at the four tables, the timing of the food, and what the other tables in your section are currently doing.   One of my jobs is to bring each table water but all day the water pitchers we use have been empty because none of the other servers feel like filling them up – instead they are simply waiting for me to do it and then using all the water up so that when I need some there isn’t any.   As if that isn’t annoying enough the fourth table that is sat is three black ladies dressed from head to toe in their Sunday best (including fancy hats) who insist I serve all their beverages in plastic cups for some reason.   I have all the drinks for all four tables on my tray and just as I am walking towards my section a food runner bumps into me and knocks some of the glasses of my tray.   A couple of the glasses break and a few plastic cups fly off the tray and bounce on the ground.   Awesome… I take some time closing the area off and find someone to clean it up and then I quickly remake the drinks.   I explain what happened when I drop the drinks off (it was apparent I was telling the truth since I was covered in soda) and then I advised everyone their orders would be taken in the order they were sat.

That’s how I took their orders – one table after another.   The table that complained was table #3 – the last order I took before ringing everything in.   The black ladies were table #4 and because they were extremely bitchy I had someone else take their order.   Everyone got their food quickly and all special instructions were correct.   No one’s drinks ever went empty and when anyone asked for extra sauces they received them.   I wasn’t standing around shooting the shit with my colleagues while these assholes sat there with empty drinks.   Instead, I was dealing with bullshit from table #4.   Once they got their drinks in plastic cups they decided they wanted milkshakes instead.   So I threw away their sodas (found a manager to void them) and brought their milkshakes – afterward one of them decided she wanted to switch to a different kind of milkshake.   I took her shake back to have it remade.   I also went to the kitchen to get 6 different kinds of sauces for them – one at a time.   I closed out the checks for four other tables and got four new tables.   All of this should have been completely visible to table #3.   So while I understand table #3 expected better service, I expect them to understand that I did the best I could in the situation.   I would love to see one of those fucking white trash hillbillies do better.   When I run into one of them working at Wal-mart I will make sure to complain about how dirty the bathrooms are or about how they didn’t greet me when I was walking in the door.